At Advarra, trust is the cornerstone of our relationships with clients, employees, and partners. Our Trust Center is designed to provide a transparent view into the measures we take to ensure the security, privacy, and integrity of your data.

Advarra’s mission is to advance clinical research by offering innovative solutions that prioritize data protection, regulatory compliance, and operational excellence. Through rigorous security protocols, adherence to global privacy standards, and open communication, we aim to foster confidence in every interaction.

Explore this hub to learn more about how we protect your data, uphold your privacy, and handle security matters with care and diligence.

To maintain transparency and security in all interactions, Advarra ensures that:

• Emails Only Come From Official Domains: All official email communications will always come from an advarra.com or advarraconsulting.com domain. If you receive an email from any other domain, please report it immediately as described in “How to Report a Security Issue” below. 
• No Third-Party Communications: Advarra does not conduct official business through social media accounts or via third-party communication platforms.
• Authorized Websites: Official websites owned and operated by Advarra include:
  • advarra.com
  • onsemble.net
  • cirbi.net
  • conference.onsemble.net
  • ibc.advarra.com
  • longboat.com
  • extranet.watermarkdsmb.com
  • advarrauniversity.learnupon.com
• Payments and Deposits: Electronic payments, like invoices and checks, are susceptible to distinct types of fraud. We encourage secure verification processes and a culture of education and awareness to safeguard against any attempted payment redirection or financial fraud. Reach out to your Customer Support team if you have any questions on the legitimacy of a request.

Explore this hub to learn more about how we protect your data, uphold your privacy, and handle security matters with care and diligence.

At Advarra, safeguarding your data is our top priority. We employ cutting-edge technologies and rigorous protocols to ensure the security of sensitive information, supporting the integrity of clinical research and the trust of our clients.

Advarra’s approach to security includes:

• Data Encryption: Ensuring your data is encrypted at rest and in transit to prevent unauthorized access.
• Network Security: Utilizing firewalls, intrusion detection systems, and robust access controls to protect our infrastructure.
• Compliance Standards: Aligning with industry regulations and best practices such as ISO 27001 and GDPR to meet the highest levels of security assurance.

Learn more about our comprehensive security measures and technology solutions by visiting our Technology Solutions Security page. This page details how we integrate secure, scalable technology into our offerings to protect clinical trial data and support your operational needs.

As part of our commitment to security, Advarra adheres to stringent privacy practices to protect your data and ensure compliance with global regulations:

• Privacy Policy: Outlines how we collect, use, and safeguard your data. Visit our Privacy Policy page.
• Terms of Use: Details the guidelines for using Advarra’s digital platforms. Explore the Terms of Use.

We prioritize:

• Regulatory Compliance: Adhering to laws like GDPR and CCPA to protect user privacy.
• User Rights: Providing clarity on how data is processed and enabling users to exercise their rights.
• Trust Through Accountability: Demonstrating responsibility in every aspect of data management.

Advarra is committed to upholding the highest standards of legal and regulatory compliance. We provide clear and accessible information about our policies and agreements to ensure trust and transparency in all our operations.

Advarra continuously aligns with industry standards and global regulations to:

• Protect sensitive information and ensure data privacy.
• Provide clarity in our agreements and terms of service.
• Foster a secure and trustworthy environment for our clients and partners.

Advarra offers a range of resources to address your legal and compliance needs, including:

• Privacy Policy: We prioritize your privacy and ensure compliance with applicable regulations like GDPR. Access our Privacy Policy for detailed information.
• Terms of Use: Understand the terms associated with using our website and services. View our Terms of Use.

Legal Agreements

• Access Requirements
  • OnCore

• Hardware Recommendations
  • OnCore
    • OnCore Application Server Hardware Recommendation
    • OnCore Database Server Hardware Recommendation
• Advarra Cloud Services Specification
• Open Source Licenses
• Disaster Recovery & Backup 
• Acceptable Use Policy
• Security and Privacy 
• Master Services Agreement (December 2020)
  • Previous Master Services Agreement (January 2020) 
  • Previous Master Services Agreement (2018)

Advarra is committed to ensuring a secure and transparent recruitment process. Unfortunately, scams involving fake employment opportunities and recruitment activities have become increasingly common. We encourage all candidates to stay vigilant and recognize the warning signs of fraudulent activity.

Scammers may employ the following strategies to deceive individuals:

• Unsolicited Communications: Receiving messages from unfamiliar individuals or email addresses with inconsistent domain names.
• Free Email Accounts: Emails originating from free accounts like Yahoo, Hotmail, or Gmail.
• Vague Job Offers: Offers provided without an interview, detailed job description, or information about a specific job opening.
• False Claims: Statements claiming your resume was found on an unfamiliar website.
• Requests for Payment: Demands for payment at any stage of the application or interview process.
• Sensitive Information Requests: Attempts to collect sensitive information, such as social security numbers, bank details, or credit card information.

To confirm the authenticity of communication from Advarra:

• Official Emails: Ensure emails are sent from our official domains (advarra.com or advarraconsulting.com).
• Recruiter Contact: While our recruiters may initiate communication via LinkedIn, all follow-ups will come from official Advarra channels.
• Job Postings: Verify all job opportunities on our Careers Page.
• No Payment Requests: Advarra never requests payments during the hiring process.

For more information on how to recognize and handle fraudulent recruitment activities or what to do if you’ve been a victim, visit Job Scams | Consumer Advice.

Advarra takes recruitment fraud seriously and works diligently to ensure your interaction with our team is secure and legitimate. If you suspect fraudulent activity, please report it to securitycentral@advarra.com.

At Advarra, we believe that collaboration is key to ensuring the safety and integrity of our systems and data. We encourage stakeholders to report any security issues, vulnerabilities, or suspicious activities promptly so they can be addressed effectively.

Customers of Advarra’s products and services should escalate any security matters to their Customer Support representative.

For any other party, if you believe you have discovered a security vulnerability, we would like to work with you to investigate it. The Advarra Security team investigates all reasonable reports of security vulnerabilities affecting our products and services. Please submit the report to securitycentral@advarra.com.

Please include the following information to help us better understand the nature and scope of the possible issue: 

For more information on how we protect your data and handle security incidents, visit our Technology Solutions & Security page.

Thank you for helping us maintain a secure environment for all our clients, employees, and partners. Together, we can protect the integrity of clinical research and ensure the safety of sensitive data.

Whether you are a software manufacturer, a clinical research laboratory, a supplier of marketing services, or something else, your goods and services have an impact every day on the customers and patients relying on Advarras’s products and services.

Resources to help you are available on this page including:

• Acceptable Use Policy
• Security and Privacy 
• Master Services Agreement (December 2020)
  • Previous Master Services Agreement (January 2020) 
  • Previous Master Services Agreement (2018)

At Advarra, trust is the foundation of our partnerships and the driving force behind everything we do. Through robust security measures, transparent legal and compliance practices, and proactive fraud prevention, we strive to uphold the integrity of clinical research and the safety of your data.

The Trust Center reflects our dedication to providing clear, accessible resources that empower you to navigate our systems with confidence. Whether you are a client, partner, or candidate, you can rely on Advarra to prioritize security, transparency, and accountability in all our interactions.

We invite you to explore the resources provided in this hub and encourage you to reach out with any questions or concerns. Together, we can build a secure and trusted environment that advances the future of clinical research.

For additional assistance, contact us at securitycentral@advarra.com.